FAQs

Our teams clean Monday through Friday, between the hours of 8:00 am and 5:00 pm. During the November-December holiday season we also have select Saturdays available!

It is best to remove all the clutter/items from any surface that you would like cleaned, sanitized, and disinfected. The teams will either clean around floor items or put things in a pile in the room. We will do the cleaning!

Many of our clients have pets as part of their family and we do our best to accommodate them while we clean! Our teams are mindful of not leaving doors propped open for escape artists. However, if your pet tends to be aggressive around strangers, we ask that you please secure them for the day of the cleaning.

A Deep Cleaning is for furnished homes and includes all exposed surfaces, a Move Out Cleaning is for empty homes and includes the insides of cabinets and drawers, inside of oven and refrigerator, inside glass of windows, seals of windows, and any porch areas.

Call us to schedule your clean day!

We bring all of our own supplies. Vacuums, mops, cleaning products, cloths – everything our teams need to make your home shine!

Absolutely! If you’d like to add a special request to your cleaning, simply contact our office at least 24 hours before the day of your cleaning.

We are fully insured with bonding, liability insurance, and worker’s compensation. All of our employees go through our rigorous background check and interview process. We hire only the most trustworthy and competent team members to clean your home.

We are committed to providing quality cleaning services that are safe and sustainable for employees, clients, and the environment. We use cleaning products that will have a low impact on the environment as much as possible, such as water, vinegar, and hydrogen peroxide. We try to use bleach-based products minimally, and only in areas where sanitation is important. Check out our Green Sheet for more ways that we practice environmental stewardship.

Tipping is not mandatory, but is always appreciated! House cleaning is both a personalized service and a physically demanding job, and is just as deserving of a tip as restaurant service or hair styling. Many clients also choose to give their team members a bonus during the holiday season. Ultimately it is up to the client to decide whether to tip, based on their budget and the quality of the service they are receiving.