Safety is our number one priority! Please be familiar with our schedule policy during inclement weather- we will work hard to accommodate each of our clients’ needs while also making sure our crews are not out in dangerous conditions.
During a normal workweek, Carpe Diem Cleaning follows the local public school systems to determine our hours of operations in the event of dangerous inclement weather conditions. School system closures are determined by the safety of bus routes, which provides a good indicator to us for both the safety of our crews coming to work from their own homes, as well as the safety of the routes to our clients’ homes.
Our office and operations, being based out of Durham, typically follow the Durham County schools for closings or delays. However, our route schedules into specific cities will follow the local schools for their respective counties (Wake and Orange). For example, if Durham schools are open, but Orange County schools are closed, the Carpe Diem office will be open however we will not service homes in Orange County that day. (As an alternative example, if Orange County schools are open, but Durham schools are closed, our office will be closed with the Durham schools and will not be in operation in any county that day).
If Carpe Diem is delayed for the day, your cleaning team will likely arrive in a different time window than normal or could possibly be switched to another day. If your cleaning is switched to another day, we will contact you as soon as possible; otherwise expect the crew on a delayed schedule that same day. Please contact us that morning if this is a problem or if you have an urgent scheduling need.
Occasionally schools may close, and we may operate with our regular business hours if it is safe to do so. We will always send out an email with updates to clients who have a cleaning scheduled for that day.
In the event of a closing or delay, our office will quickly respond to all email and phone communication as soon as we are able. If you have any questions regarding how we handle scheduling during inclement weather, please feel free to contact us at any time. While safety concerns can necessitate schedule changes in dangerous weather conditions, we will work very hard to accommodate each client’s scheduling priorities for once we are back in operation!